Brand loyalty ignored

 

I have made no secret of my love for Sour Cream & Onion Doritos.

Love them.

Haven’t had them in decades. Literally, decades. Production was discontinued. There was an extremely limited return about ten years ago, and there are whispers of the flavor existing in foreign markets. But the reality is simple, the product doesn’t exist.

While I don’t hide my love of them, I also haven’t started parades or letter writing campaigns in support of them. I understand that some products don’t survive. I understand there are reasons for changes.

Maybe Sour Cream & Onion Doritos didn’t deliver the sales of other flavors. Perhaps Frito-Lay, the parent company Doritos is a part of, made an evaluation about overlapping similar flavors between products and decided not to go with sour cream and onion for Doritos.

Just two thoughts there, and I can’t say either one is without merit. If the chips aren’t selling, they aren’t selling. Much as I enjoy them, I won’t be buying enough on my own to earn shelf space on a continuous basis.

And while I may grumble a bit, and occasionally point in the direction of silliness, I recognize that many of the decisions are beyond my control. I absolutely could write a letter, but judging from products that were brought back that provided major disappointments, it’s hard to risk the delicious memories on the hopes of truly bringing back the product I love. (I’m thinking of you, Planters. Say whatever you want, the Cheez Balls you returned to the shelves were not even close to the Cheez Balls from thirty years ago.)

Similar thoughts occur to me about offerings in other countries. Are they using the same ingredients? Or, are those ingredients sourced in such a way that the recipe is technically being followed, but the reality is the flavor will never be the same?

Had some family visiting last year. They arrived from another country, where they’ve lived for more than two decades. They stayed for a few weeks, and we made several trips to the grocery stores. One thing that stood out to them was the often overwhelming varieties available for the same products.

Dozens of options for Oreos. Heinz ketchup? Sure: original, simply, chipotle, organic, blended veggie, honey sweetened, and the list goes on.

Companies rarely sit still.

Doritos sends out all sorts of flavors. They even produce a roulette line. So, when the occasional tangy bbq or sweet chili arrives, I often don’t notice for a bit. Some I may eventually try. Some I won’t. Whatever. But then…

Ketchup and mustard versions?

Seriously?

Ketchup and mustard?

I’d blame Doritos—or more specifically Frito-Lay—but these two flavors are returning this year after a previous run. Kind of a flavors of summer limited edition promotion of some sort. And with a return, it stands that some information exists that led to the decision.

So here I sit, stuck in Sour Cream & Onion denial. The flavor doesn’t sell. They have other products using the flavor and want to drive sales in that direction. Responses may say the flavor doesn’t work on a tortilla chip base, or Cool Ranch has a very similar flavor profile and it’s not worth challenging one of the massive sellers from the brand. The truth is hidden somewhere, since other than discontinuing the flavor, there is no official material out there explaining the decision in detail.

But it’s not enough to be denied the flavor. Not enough to never know exactly why I’m being denied. Instead, I get to see ketchup and mustard flavors hit the shelves where the sour cream and onion should be.

That’s ok. There are plenty of other options available. (Though not all of them are made by Frito-Lay.)

 

If you have any comments or questions, please e-mail me at Bob@inmybackpack.com